In the office, it is important to choose the right phone system according to your business needs. It is the fastest way for your customers and client to reach you. The phone system should provide you features that able to cover your company’s needs and handle all the call. There are many factors to take into consideration when choosing phone system. Find out the main consideration and type of phone system available in the market, which help you on discover the best system for your business.
First of all, you will need to find out the number of phone line needed to cope your business needs. Consider the potential growth in future to choose the compatible phone system accordingly. When selecting the new phone system, make sure it is compatible with the equipment you owned, such as headsets, handsets, conferencing, and cable. Finding out the above can help you on understanding you needs and guidelines for you to choose the right phone system.
Types of Phone System Available in the Market
In the market, there are three major type of phone system available, which is KSU-less (key service unit -less) systems, key phone systems, and private branch exchange (PBX) systems. Each type of phone system supports different amount of extension, where you can choose according to your needs.
KSU-Less phone systems are the popular option among small company with less than ten employees, or need less than ten extensions. However, if you need more features even you have less than ten employees, you may consider PBX phone system or Key phone system. KSU-Less system can be unplugged and relocate anytime you prefer, as they are not permanently mount into your office.
When choosing KSU-Less system, make sure the system chosen is compatible with the wiring in your office and also other accessories. Usually, KSU-Less phone system is not sold and install by telecoms vendors.
Private Branch Exchange (PBX) systems
If you need advance features and more than forty extensions, PBX phone system is often your initial choice. When it was firstly introduced, the cost is extremely expensive and only affordable by huge company who need hundreds of extensions. Thanks to the technology development, a fully functional PBX phone system is also available for small business.
Though this is still the case for larger installations, the development of the technology required has progressed to the point where a powerful, fully functional PBX office phone system for a small business is able to fit on the top of a desk.
Key Phone Systems
Key phone system is the most common phone system among businesses who require five to forty extensions. It was controlled by Key System Unit (KSU) which provide functions that are not available on ordinary phones. KSU allow you to use one extension to call another in house extension, also it prevent other user from picking up the line that in use. However, key phone system has less flexible than PBX phone system.
Installation & maintenance of PBX and Key phone systems
In order to install PBX and key phone systems, it is usually done by trained and qualified telecoms engineers. The installation and maintenance of these phone system can be as expensive as the phone system. You may also use the existing phone line as long as they are compatible with your new phone system, or else you are required to purchase new handset and the system as well.